Refund policy
Return & Refund Policy (3 Days – India Only)
We have a 3-day return policy, which means you have 3 days after receiving your order to request a return.
Eligibility for Return
To be eligible for a return:
-
The item must be unused, unopened, and in the same condition as received
-
It must be in the original packaging with tags intact
-
You must provide a receipt or proof of purchase
How to Initiate a Return
To start a return, contact us at:
📩 rkwellbeing.web@gmail.com
Please include:
-
Order ID
-
Reason for return
-
Product images (if damaged/wrong item)
📦 Return Address:
[INSERT RETURN ADDRESS]
⚠️ Returns sent without prior approval will not be accepted
Damages / Wrong Product
Please check your order upon delivery.
If you receive:
-
A damaged product
-
A defective item
-
A wrong item
Contact us within 24 hours of delivery with photos/videos for quick resolution.
Non-Returnable Items
The following items are not eligible for return:
-
Opened or used products
-
Personal care / hygiene products (once opened)
-
Herbal powders / consumables (for safety reasons)
-
Customized or special order products
-
Sale items & gift cards
Exchange Policy
We currently do not offer direct exchanges.
To get a replacement:
-
Request a return (if eligible)
-
Place a new order separately
Refunds
-
Once we receive and inspect your return, we’ll notify you of approval
-
If approved, refund will be processed within 5–7 business days
-
Refund will be credited to your original payment method
💡 It may take additional time depending on your bank/payment provider
Need Help?
For any queries, contact us anytime:
📩 rkwellbeing.web@gmail.com
